REFUNDS

DIDN’T SPEND ALL YOUR $QUAM BUCKS?

If you still have leftover $quam Bucks in your account after the festival, please read the details below on how to receive your refund.

Deadline to apply for a Refund: August 23 at 11.59PM PST.

REFUND POLICY

What happens to my leftover credit?

All credit left unredeemed by August 10, 2015 at 12:00PM PST will be refunded in accordance with the terms below:

  • CREDIT CARD TOP-UPS: Leftover funds on your account purchased online or on-site at the event using a credit card will automatically be refunded back to your card within 10 business days following the end of the event. You do not need to do anything. However, if your credit card was cancelled or has expired (and the auto-refund did not process successfully), you will need to complete an online Manual Refund Form. Please see “Instructions for Online Manual Refund Form” below.
  • DEBIT CARD & CASH TOP-UPS: Leftover funds on your account purchased on-site at the event using debit card or cash will require you to complete an online Manual Refund Form. Please see “Instructions for Online Manual Refund Form” below. Upon verification, the refund will be processed within 10 business days following the closure of the refund form.
  • Unspent Bonus $quam Bucks will NOT be refunded.
  • Refund processing is subject to verification of the data inputted by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.
  • The deadline to apply for a Manual Refund is August 23 at 11:59pm PST.

What is the deadline to apply for a refund?

The deadline to apply for your refund is August 23 at 11:59pm PST.

How do I apply for a Manual Refund?

If you added $quam Bucks to your registered account with a credit card online, leftover funds will automatically be refunded back to your credit card within 10 business days following the end of the event. You do not need to do anything. However, if your credit card was cancelled or has expired (and the auto-refund did not process successfully), you will have to apply for a Manual Refund following the steps below.

For any debit, debit-Visa and cash top-ups made on-site at the event, you will have to apply for a Manual Refund.

Instructions for Online Manual Refund Form

Step 1: Login to your online account page here . If you haven’t created an account, sign up with your information or through Facebook, confirm your registration, then activate your account.

Step 2: Click the ‘Refund’ Tab at the top menu and check off the ‘Register for Manual Refund’ box.

Step 3: Register for a refund by filling in your name, bank name, bank account number, institution number, and transit number.

How do I find my bank account number and the other required information?

The easiest way is to look at the numbers on the bottom of your cheque (see image). You can also get this information from our online banking profile or by calling your bank.

I topped up with a credit card online before the event, then used cash at the event. Do I need to fill out a Manual Refund form to get the cash refund, or will the balance be refunded through my credit card?

Remaining funds from online top-ups will be refunded automatically to the maximum amount you added using your credit card. To collect your refund from paying cash at the Festival, you must complete the online Manual Refund Form.

How do I know if the refund has been processed?

You will see the refund on your cashless wristband account statement as soon as it is processed. A few days later, you will also see this transaction reflected on your credit card statement or bank account in the case of a Manual Refund.

I topped up with a credit card before the event, but then I lost my credit card and had to cancel it. How can I get my refund?

The refund will be attempted and subsequently rejected via the cancelled credit card. You must then complete the online Manual Refund Form to receive the funds via direct deposit into your bank account.

I used a different wristband each day of the event. Can I link them all to my account after the Festival to apply for a refund?

You cannot link multiple used wristbands to a single account after the Festival. To collect your refund for each wristband, you must create a separate account for each wristband and fill out an online Manual Refund Form for each account. You may use the same banking information for each refund form.

Still have questions after that?

Contact us at [email protected]/